FREE Shipping to US on Orders Of $99!
Free shipping applies only to:
- orders at least $99
- orders to be shipped to the continental US
You will receive a purchase order confirmation e-mail soon after you make your purchase. Save this email to make correspondence concerning this particular order easier; if you need to contact us, just reply via it.
Your receipt of your purchase order confirmation e-mail means we have received your order, but have not yet accepted payment. We will first check our inventory to make sure what you have ordered is in stock and available for immediate shipment (usually within 5 business days). Only then will we accept your payment.
Otherwise, we will contact you via email with an estimated stock arrival time and if you choose not to wait, we will void the order.
Your order will most likely ship via USPS, UPS, or FedEx. You will receive tracking information usually within 48 of your order. In the unlikely event you don’t receive tracking information from us within 6 business days of your order, please contact us via your purchase order confirmation e-mail.
All orders canceled within 24 hours of placing the order will be honored with no administrator’s cancellation fee. If you choose to cancel your order after 24 hours, and your order has not yet been shipped, your order will be cancelled, but because the process of delivery is already underway, you will be charged a $25 administrator’s cancellation fee. If your order has already been shipped, your order cannot be cancelled and you must go through the Refunds process below.
There are 2 ways you can cancel your order:
Online – log in to your account and click “Cancel My Order.” You can create an account anytime.
Email – Reply via your purchase order confirmation email, stating your desire to cancel your order.
Please inspect your packaging when it arrives. If you notice any damage, make note of it after signing for delivery. Contact us via your purchase order confirmation e-mail with any concerns you have about damaged packages.
If anything you ordered arrives damaged, please send photos as attachments to your purchase order confirmation e-mail. We will (1) immediately replace the damaged item, or (2) file a warranty claim on your behalf with the manufacturer, or (3) ask you to contact the manufacturer directly.
Refunds will be given on items returned within 7 days since your purchase delivery; but only if your order is unused and unopened in its original packaging. We do not give refunds on open packages.
To initiate a refund, we require your purchase order confirmation email that we sent you when you placed your order, so as stated previously, save that email. Please reply via your purchase order confirmation email. Await additional instructions for up to 3 business days after your reply via your purchase order confirmation email. Do not automatically send your purchase back to us or we will not accept it; contact us first.
Please note that we will not pay for shipping should you choose to return any item purchased from us. The customer is responsible for all shipping and handling. Additionally, a restocking fee of up to 50% may apply.